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Holiday schedule

Our Patient Service Centers will be closed on Wednesday, December 25, 2024 in observance of Christmas and Wednesday, January 1, 2025 in observance of New Year's Day. Have a healthy, happy holiday.

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Quest Diagnostics

Employee Culture

Employee Culture and the Quest Way

Taken together, Purpose, Strategy, and Culture comprise The Quest Way, our fresh approach to how we work together to achieve our goals as a company. 

Our CULTURE, or how we work, is powered by the 5Cs:

Customer first

Every decision we make starts with a patient or customer in mind. The quality of our work is vital, because the answers we deliver are a matter of life.

Care

We are in the healthcare business, with care at the core of everything we do. We do the right thing with empathy, integrity, and respect to show each patient, customer, and colleague they matter.

Collaboration

Creating a healthier world is a monumental task. We work as a team, internally across departments and externally throughout the healthcare ecosystem and in the communities where we live and work.

Continuous improvement

Delivering superior quality requires intention and innovation. We commit to being better today than yesterday and even better tomorrow.

Curiosity

We are constant learners. To do our jobs, we must be relentlessly curious, because that is what it takes to move healthcare forward.

Our culture is an inclusive one that is strengthened by our commitment to diversity, celebrating the variety of differences among us. In the workplace, this means having employees with a wide variety of perspectives and backgrounds, welcoming a large range of ideas, skills, and talents and fostering an environment of creativity and innovation. We achieve this by:

  • Increasing the visibility and accountability of senior leaders in Inclusion & Diversity efforts
  • Instilling a culture of trust, collaboration, allyship, and belonging at all levels
  • Encouraging broad Employee Business Network participation and strategic business integration

A highlight of our actions include:

The Quest Inclusion & Diversity Council will advise Quest and senior leaders as I&D goals and priorities are established, act as a visible I&D leader and represent the needs and perspectives of diverse demographics across the company and our communities.

Quest is proud of our 11 Employee Business Networks (EBNs). Our EBNs are vital to driving The Quest Way and our Purpose:

Working together to create a healthier world, one life at a time

All EBNs are open to all employees. They create a platform to engage new colleagues and senior leaders, drive education and advocacy, access leadership development opportunities, drive community involvement, and influence business strategy.

Courageous Conversations on Race and Inclusion

On June 4, 2020, we hosted our first Courageous Conversation, a virtual employee event that aimed to elevate and honor a difficult but critical topic, seek feedback on a path forward, and spark an ongoing discussion at Quest. The feedback was so positive, we continued the initiative and held over 60 conversations with 7,400 employees in 2020.

"This conversation has made me feel the most proud I have ever been to be an employee of Quest. Thank you!"
- Quest team member

Our Commitments

Quest Diagnostics has made public its commitment to its employees and equitable compensation clear. Click here to learn more about our commitment to our employees and here to learn more about our commitment to equitable compensation.

The Official Blog of Quest Diagnostics

Stay up to speed on all the great things our people are doing every day at our company blog!

Employee Code of Ethics
Benefits of Employee Wellness Programs

Inclusion & diversity

At Quest Diagnostics, people are our priority. We are inspired by the experiences and perspectives of our diverse employees.

Learn more

Our company

Quest® is the brand name used for services offered by Quest Diagnostics Incorporated and its affiliated companies. Quest Diagnostics Incorporated and certain affiliates are CLIA-certified laboratories that provide HIPAA-covered services.  Other affiliates operated under the Quest® brand, such as Quest Consumer Inc., do not provide HIPAA-covered services. 

 

Quest®, Quest Diagnostics®, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third-party marks—® and ™—are the property of their respective owners. © 2024 Quest Diagnostics Incorporated. All rights reserved. Image content features models and is intended for illustrative purposes only.