What are the guiding principles of Quest Diagnostics? First and foremost, we’re a patient- and customer-centric company. The work we do impacts the lives of people, so we hold ourselves to a rigorous standard. We also conduct our business in a transparent and forthright manner. That said, we invite you to learn more.
Corporate governance
There are 2 main drivers of corporate performance: financial results and the behavior that produces the results. We aim for both strong results and high ethical behavior, driven by the culture we value. View the 5 culture principles we strive to live by here. Also click here to view Quest's corporate governance guidelines.
Ethics and compliance
The Code of Ethics describes the standards of business conduct required of all Quest Diagnostics employees, executive officers, and directors. This Code reflects our Company's Purpose and the behaviors we value.
Enterprise risk management
Taking risks is an important part of doing business. Managing them is just as critical. That's why we have a formal, company-wide risk management program in place.
Commitment to quality
Our goal is to provide every patient with services and products of superior quality, becoming the undisputed leader in the diagnostics information services industry. Click here to learn more about our approach and program.
License and accreditations
All Quest Diagnostics testing locations are appropriately licensed/certified under the Clinical Laboratory Improvement Amendments of 1988 (CLIA 88) and as required by certain State laboratory licensure programs. In addition, Quest Diagnostics Regional and Esoteric Reference Laboratories are accredited by the College of American Pathologists (CAP). See our accreditation and licensure information here.
Responsible marketing
Quest Diagnostics is committed to responsible, ethical sales and marketing practices for our services, and to providing accurate and balanced information about our company’s products and services worldwide. We aspire to high standards and integrity in our sales and marketing activities and to comply with all laws and regulations regarding the promotion, sales, and marketing of our services. Our commitment is embedded in our Code of Ethics. We follow internal policies, guidelines, and standard operating procedures for interactions with healthcare providers and promotional communication, and have strong internal review processes, training, and compliance programs. Our policies require employees to report concerns or suspected violations regarding sales or marketing, and we investigate any issues raised.
Freedom of Association
Quest is committed to respecting its employees’ freedom of association consistent with applicable federal, state, and local law. In accordance with such laws, Quest respects employees’ rights to freely choose whether or not they wish to be represented by any association/union, bargain collectively, and engage in other concerted activities for mutual aid and protection. The Company is further committed to creating an environment of open communication in which associates can speak with their managers about their ideas, concerns, or problems and work together to address workplace issues. We encourage our employees to share their ideas, concerns, or suggestions through a culture of care and collaboration. Where our employees have chosen to be represented by a labor organization, the Company respects that choice and bargains in good faith related to employees’ terms and conditions of employment. At all of our locations, employees are able to communicate openly with management about terms and conditions of employment without threat of harassment, intimidation, or reprisal. We also require all of our suppliers to comply with federal, state, and local laws, including those related to employee freedom of association.
- Site map
- Privacy Notices
- Terms
- Contact us
- Language assistance / non-discrimination
- Asistencia de idiomas / Aviso de no discriminación
- 語言協助 / 不歧視通知
- Accessibility
-
Your Privacy Choices
Quest® is the brand name used for services offered by Quest Diagnostics Incorporated and its affiliated companies. Quest Diagnostics Incorporated and certain affiliates are CLIA-certified laboratories that provide HIPAA-covered services. Other affiliates operated under the Quest® brand, such as Quest Consumer Inc., do not provide HIPAA-covered services.
Quest®, Quest Diagnostics®, any associated logos, and all associated Quest Diagnostics registered or unregistered trademarks are the property of Quest Diagnostics. All third-party marks—® and ™—are the property of their respective owners. © 2024 Quest Diagnostics Incorporated. All rights reserved. Image content features models and is intended for illustrative purposes only.