Physician oversight

SteadyMD uses the critical values established by Quest Diagnostics for participant contact. These values have been reviewed and approved by the SteadyMD Medical Director, the medical advisory board, and the provider network. SteadyMD provides Quest Diagnostics with alert lab result values that, based on their Practice of Medicine guidelines, trigger participant follow-up contact. Quest Diagnostics has reviewed, accepted and published these alert triggers under contract guidelines with SteadyMD.

Protocols drive the outreach process. If a lab test result is critical (eg, life threatening), SteadyMD receives a call from Quest Diagnostics as soon as the result is available, and then SteadyMD calls the participant, regardless of the time of day. If a lab test result is NOT critical, but is an “alert” level abnormal result, (eg, non life-threatening), the participant is called the next business day during normal business hours.

SteadyMD staff will make 3 attempts, one per day, to contact a participant. After the third attempt, SteadyMD will mail a letter to the participant notifying them that they have alert level abnormal results and advising them to follow up with their primary care physician.

The SteadyMD staff member identifies him or herself as a representative at SteadyMD, calling to alert the participant of an urgent lab test result from their recent employer-sponsored Quest Diagnostics biometric screening. The representative asks the participant if they would like to review the lab results from their recent blood draw. The SteadyMD representative then verifies the participant’s name and date of birth to validate their identity.

SteadyMD conveys the results that are out of range and provides them the normal value ranges for context. The SteadyMD representative strongly advises the participant to take their results to their primary care physician for follow-up.